FAQ & Site Info

Terms of Service

1. Most of our products are coming from a factory and warehouse in China.

2. We cannot accept order cancellation once the items have been processed and sent to the courier company.

3. Confirmation of your order, payment provider shipping address and phone number is required after checkout & payment completed. Items will only be sent to the matching confirmed payment provider address and cannot be processed without a valid phone number.

4. Processing Time: All orders are processed within 1-3 business days after receiving cleared payment.

5. We cannot accept order refund for the reason of delivery failure due the wrong delivery address, unreachable phone number, wrong postal code or any missing information provided for shipping address.

6. Returns or exchange are not accepted once any the items are opened, if you simply purchased incorrectly or after 10 days of the delivery date. Any return shipping cost is the buyers responsibility unless we send the incorrect item.

7. Should there be anything missing at ANYTIME upon receipt of the package, just email us with a description and image of the missing or not right pieces and we offer to send the replacement(s) to you as a free service.

8. Shipping Time: All items if shipped by DHL take about 10-15 days and about 10-20 days if shipped by standard international shipping via ePacket.